Exchanges & Refund Policy
RETURNS & EXCHANGES FOR ONLINE PURCHASES
30 DAY MONEY BACK GUARANTEE on WEBSITE ORDERS!
At iKonic we take pride in the fact that we deliver precision styling products while intensively checking all merchandise before shipping. However, in the rare case of receiving faulty merchandise please contact us within 3 days of receiving your product.
Purchases made through our website:
- If you receive an item with broken or damaged plates you have 3 days to notify us for an exchange.
- For unopened exchanges or returns you have 30 days from the delivery date to return the merchandise. If confirmed by our staff that the merchandise was unopened and unused, the 15% restocking fee on individual products and/or 25% restocking fee on sets will be waved.
If for any reason you are not satisfied with your product, please return your merchandise within 30 days of delivery with a copy of your receipt for an exchange or refund. For OPENED products, a 15% restocking fee will apply towards individual products and all sets have a 25% restocking fee. Refunds will not be processed after 30 days.
Please keep your original receipt on all purchases and returned merchandise for your own records.
We do not cover the shipping cost. You will be responsible for the shipping and handling costs. All returns and exchanges must be in their original condition, packaging and contents as received.
The return/exchange shipping address is:
AUTHORIZED RETAILER RETURNS & EXCHANGES
For customers who purchased their iKonic Precision Styling Tools at an Authorized Retailer and are in need of an exchange please contact the place of purchase. Customers also experiencing manufacturing defects will need to return your iKonic Precision Styling Tools to the place of purchase for further assistance.
TRADESHOW RETAILER RETURNS & EXCHANGES
For customers who purchased their iKonic Precision Styling Tools at an Authorized Retailer at a Tradeshow and are in need of an exchange please contact the owner of the tradeshow booth where you purchased the tools. Customers also experiencing manufacturing defects will need to return your iKonic Precision Styling Tools to the place of business where you purchased for further assistance. You may also call tradeshow customer service at:
Toll Free: 1-(855) 5IKONIC
Office hours are 10am-5pm (Central Time), Monday-Friday or email us at [email protected].